Nisa Helpline

We’re here for you 7 days a week from 8 AM – Midnight ET offering free, confidential peer-counselling support and culturally-sensitive guidance.

Support now available in French,
Urdu, Arabic, and Somali!

Nisa Helpline is a confidential, anonymous & FREE 16-hour helpline for Muslim women and girls across North America, with support available in French, Urdu, Arabic, Somali and English!

We offer mental health support and peer counselling, seven days a week from 8 AM to Midnight ET. 
  

Nisa Helpline is a project of Nisa Foundation (a registered charity in Canada), that offers peer-to-peer counselling, support in creating action plans, referrals, emotional and spiritual support and encouragement to women.

How We Help

Peer 
Counselling
Support in Creating Action Plans
Referrals & Guidance
Religious & Cultural
Sensitivity
Emotional & Spiritual
Support

We Can Provide Help
and Guidance with

The Impact We’ve Made

0
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Calls Received Since Inception
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Calls Received in 2023
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Free Counselling Sessions with Licensed Therapists

FAQs

What services does Nisa Helpline offer?

Nisa Helpline offers two services: 


  1. -Helpline (1-888-315-6472): Offers free, confidential support, culturally-sensitive guidance, seven days a week, from 8 AM – Midnight ET. Need help in your language? We offer support in French, Arabic, Somali, and Urdu.
  2. Counselling: Any Canadian resident (women), 18 and over can book 5 free counselling appt’s with licensed therapists by visiting https://nisahelpline.janeapp.com/

Who does Nisa Helpline assist?

Nisa Helpline is a free, anonymous, confidential service available for Muslim women across North America. Our helpline is open seven days a week from 8 AM to Midnight ET.

How do I book a Counselling appointment?

It’s simple, visit https://nisahelpline.janeapp.com and choose a counsellor, review their availability and book an appointment as per your convenience. You’ll receive an email/text confirming your appointment, and an email/text reminder will be sent before your appointment.

What types of therapy do the providers use?

Our licensed therapists offer Solution-Focused Brief Therapy (SFBT).  They may also utilize Cognitive Behavioural Therapy (CBT), Dialectical Behaviour Therapy (DBT) and other techniques depending on the needs of the client. However, as this service is considered short-term counselling the main type of therapy utilized will be SFBT.

Is my information secure?

Your privacy and the security of your information is of utmost importance to us. Electronic personal information shared with Nisa Helpline is stored in a secure and encrypted way. Your information will never be shared publicly or with third-party apps.

How much does it cost?

The helpline is free.  
The counselling service offers 5 free sessions and there’re no hidden costs.

How will I know if therapy is working for me?

Progress around therapy may look different for each client. This may be changes in mood, thoughts, feelings, relationships, or movement towards a particular goal. It is truly subjective for everyone.   

  

If applicable, you will walk away with a relevant list of resources from our licensed therapists at the end of your three sessions.   

  

Note: Being in therapy does not mean you will feel better right away. It is an intentional process; you will truly get back what you put into it. The more committed you are the better your results.